Last Updated: 10 September 2026

WriteCo respects the privacy of our customers and is committed to handling personal information responsibly. This Privacy Policy explains how WriteCo collects, uses, stores and protects information when you use our website, CV writing services, WhatsApp communication channels and other services.

1. Information We Collect

When you contact WriteCo or use our services, we may collect information that you provide directly to us, including:

  • Full name
  • Telephone number and email address
  • Address and location information
  • Date of birth and other personal details provided for CV preparation
  • Education and professional qualifications
  • Employment history and work experience
  • Skills, certifications and achievements
  • References and referee information
  • Photographs when voluntarily provided
  • CVs, cover letters and other documents submitted to us
  • Information submitted through our online forms
  • Messages and information shared with us through WhatsApp, email or other communication channels
  • Payment-related information necessary to confirm or manage an order

We only request information that is reasonably necessary to provide the requested service.

2. How We Use Your Information

We may use the information provided to us to:

  • Prepare, edit and update CVs and resumes
  • Prepare cover letters and other career-related documents
  • Provide LinkedIn profile optimization and related services
  • Communicate with customers about their orders and requested services
  • Respond to customer questions and support requests
  • Process and confirm orders and payments
  • Maintain service and communication records
  • Improve our services and customer experience
  • Prevent misuse, fraud or security problems
  • Meet applicable legal and regulatory requirements

We do not sell customers’ personal information.

3. WhatsApp and Automated Communication

WriteCo may use WhatsApp Business and the official WhatsApp Business Platform provided by Meta to communicate with customers.

When you contact us through WhatsApp, information such as your telephone number, profile information made available through WhatsApp, messages and related communication data may be processed as necessary to provide customer support and our services.

We may use automated systems to provide greeting messages, service information, instructions and other customer-service responses. Customers may also communicate with a member of our team when human assistance is required.

The use of WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and Meta.

4. CVs and Documents

Customers may provide existing CVs, certificates, photographs, employment information, educational information and other documents to help us prepare or update their CV.

We use this information for the services requested by the customer and related customer support purposes.

Customers should avoid providing information that is unnecessary for the requested service.

5. Sharing of Information

WriteCo does not sell or rent personal information.

Information may be shared with trusted service providers where reasonably necessary to operate our website, communications, document processing, payment services or other business systems.

Information may also be disclosed where required by law, regulation, legal process or a valid request from an appropriate authority.

6. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based communication or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information and customer documents only for as long as reasonably necessary to provide our services, support customer-requested revisions, maintain appropriate business records and meet applicable legal requirements.

Information that is no longer reasonably required may be deleted or securely disposed of.

8. Your Choices and Rights

Depending on applicable law, you may request that we:

  • Provide information about personal data we hold about you
  • Correct inaccurate personal information
  • Delete personal information that is no longer required
  • Stop certain communications
  • Address a concern regarding the way your information has been handled

Requests can be made using the contact information provided below.

9. Cookies and Website Information

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance and user experience.

Third-party services used by the website may also collect technical information according to their own privacy policies.

10. Third-Party Services

WriteCo may use third-party services to operate parts of our business, including website hosting, online forms, email, payment services, analytics and communication platforms such as WhatsApp.

These providers may process information according to their respective terms and privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:

WriteCo Professional CV
Website: writecocv.com
Email: writecocv@gmail.com
WhatsApp/Telephone: +94763322935
Location: Sri Lanka